Category Archives: Uncategorized

How to create a signature for my emails?

Email signatures provide a great way to personalize and automate certain features of your email correspondence. Using signatures you can enrich each individual message by adding plain text, pictures, links or a business card and make it more appealing to friends and familey, clients, partners and business associates.

In this article, we’ll focus on how to add signatures using the most popular email applications – Microsoft Outlook, Mozilla Thunderbird and Apple Mail, plus the webmail clients your Control Panel is equipped with – RoundCube Webmail.

Microsoft Outlook
Once you have configured your email account successfully in Outlook, please navigate to the Tools > Options section. Locate the tab named Mail Format, click on it and then select Signatures. A new configuration window will appear where you’ll need to click on New and choose a name for your signature (if you have more than one e-mail account set up in Outlook, you will also need to specify the appropriate account for the new signature). Once you have done that, you can customize your signature with different fonts, text size, alignment, as well as pictures or hypertext links. As a final step, please click on OK in both menus and from this point onward, all outgoing e-mails will contain your newly created signature.

Mozilla Thunderbird
In the popular open-source email client Thunderbird, signatures are handled using external files. This means that you need to create a new plain text or HTML file and then “tell” Thunderbird where it is located so that it could be used as a signature in your emails. Once you have created a .txt or an .html file with your signature, open Thunderbrd and go to Tools > Account Settings. In the following menu, please navigate to your email account and select the box that says Attach this signature, click on Choose and locate the signature file using the navigation window. You are also free to add the same file to as many email accounts as you want. Once you are done, click on OK.

Apple Mail
Beside Mozilla Thunderbird, Mac users can also take advantage of the Mail application that comes built-in with every Mac OS X installation. Adding signatures is done by selecting the Mail drop-down menu and clicking on Preferences (shortcut keys – ,). Navigate to the Signatures menu and feel free to create new signatures for different email accounts using the + button.

RoundCube webmail
In RoundCube, signatures are located under the Settings menu. Once there, please select the third tab Identities. By default, you have only one identity for your account, click on it and a new menu will appear with various options like Display Name and Reply To text fields. The last one is Signature where you need to add your personalized text (by selecting the HTML signature box below, a new, extended field will load for you with additional settings). Feel free to click Save as soon as you have completed the changes to save them.

How can I get a refund for my domain name?

All domain registrations and renewals are non-refundable.

When a domain is registered/renewed, all registrar companies, including ours, pay  including ours, pay a service fee to the top-level Registry organization that manages the particular extension.

As the Registries do not reverse dates and do not refund service fees, it is not possible for us to do this either.

How can I renew a domain name without renewing the hosting plan?

You can renew one or several domains without renewing your hosting plan.

To do that, go to My Domains -> Registered Domains, where you will see all domains that you have registered through our company listed in a table.

You can renew one of them by clicking on its expiration date in the Expiration/Renewal column of the table.

If you want to renew several domains at once, tick the checkbox next to each one of them, then click on the Renew button that is located just above the table of domains.

A domain renewal page will come up and take you through the renewal steps. 

How can I get a refund for my web hosting plan?

We offer a 30-day money back guarantee period for all shared hosting plans.

If you are eligible, please open a ticket from the button below or from Help Center -> My Tickets -> Open Support Ticket as an official request for a refund and we will issue the refund within the hour.

As the domain names are non-refundable, we will keep the domain fee and refund the rest in case that you have ordered a domain at a promotional price. All hosting plan renewals are non-refundable. 

My domain / hosting plan is not due, but I was charged automatically in advance. Why?

When you pay by credit card or PayPal, an automatic payment is created for the following year.

The payment processor sends you a notification when this happens and we send reminders at least 24 hours before the automatic charge takes place.

All automatic payments go through exactly 7 days before the date they were created as to avoid any downtime of your websites if there is a problem with the credit card/PayPal account.

The payment processor has no way of knowing the actual expiration date of the service. 

What type of SSL certificates do you offer?

We offer Regular SSLs for one domain/subdomain and Wildcard SSLs that cover all subdomains under one domain, both from Sectigo.

They can be ordered for a period between one and two years.

For the time being, we do not offer multi-domain SSLs that can be installed on several domains in the same time, and Extended Validation (EV) SSLs, which show the company name in a green bar in the browser URL bar.

You can request the installation of a “Let’s encrypt” certificate too.

Here is what you need to consider when choosing an SSL certificate:

Let’s encrypt” certificates – really quick and easy to install. Perfect for non-commercial sites, blogs or photo galleries. Valid for only 90 days and must be renewed before they expire. On our platform, “Let’s encrypt” certificates are renewed automatically, so you won’t have to worry about that.

Regular SSL certificates – include a warranty against misuse or mis-issuance. Suitable for e-stores or enterprise sites, which need warranty-equipped SSL certificate issued by an established CA. Valid for at least one year and can be purchased for more years in advance.

Third-party
 certificates – if you have an SSL certificate purchased from somewhere else, you can upload it to a selected host with a click of the mouse.

Do I need a dedicated IP address for my SSL certificate?

You may benefit from using a dedicated IP address for your domain name and hence, for the SSL certificate on it as the IP will open your website and only one SSL will be listed for that IP.

If you do not want to buy a dedicated IP, however, you do not have to, as we offer specially configured shared IP addresses that are used for SSL certificates.

Of course, if you decide to add a dedicated IP address later, you can do so at any time from the Add or Upgrade service(s) link on the left side of your control panel.

Can I buy an SSL certificate from another vendor and install it here? How?

Yes, you can buy an SSL certificate from any vendor.

An SSL is issued based on the so-called Certificate Signing Request (CSR), which is a block of code generated on the basis of the contact details you enter for that SSL.

If you have already bought an SSL from another company, you can download/copy the CSR code, the Private Key, which was generated with it, then add them along with the SSL from My Domains -> SSL Certificates.

If you have any issues, you can also contact us by opening a ticket from the Help menu on the top-right of your hosting control panel or from the button below.

Can I renew multiple domains in bulk?

If you want to renew one or several domains without renewing your hosting plan, go to My Domains -> Registered Domains, where you will find a list of all domains registered in your account, tick the checkbox for the ones that you want to renew, then click on the Renew button that is located just above them.

A new page will appear, so you can renew only the selected domains.

High CPU usage caused by WordPress

WordPress is a content management system written in PHP. This means that the content it serves is generated dynamically by a set of PHP scripts: every time a visitor arrives at your website, WordPress processes the request and generates a response.

Clearly, responding to a request implies a certain use of server resources: one has to look at the request itself, determine what the visitor wants to access, fetch it from the database, generate the HTML response, and so on.

With this in mind it is not difficult to find out what are the reasons why we can see high CPU usage on the server:

– You get too many requests. If a lot of users come to your website at the same time, or you receive many illegitimate requests (someone’s probably attacking your site), WordPress will have to process all those requests and, therefore, the use of server resources will increase.

– Requests are slow to resolve. If you have a lot of plugins installed or some of your plugins is inefficient for whatever reason, all the requests you get will take longer than needed, because WordPress will run a lot of inefficient code.

Analyzing the problem

First you need to locate the website which is causing the problem, especially if you have more then one WordPress sites installed.

For the purpose, please check the Statistics block on the hosting control panel home page (Dashboard). If you sort the sites by Hits you can easily locate the most visited one.

Then you can find more details about the traffic and if there is any unusual behavior from the Web Statistics section of your control panel. 

Another great tool to locate a high resource consuming website is the MySQL Stats 

After that you have to identify why CPU usage has increased on our website. Has the number of requests to our website increased? Is it now slower to serve individual requests?

Solving the problem

Once of the first things you should try is to get a cache plugin installed. Once of the most popular ones is W3 Total Cache 

This great plugin also allows you to to setup Memcached for your WordPress for additional optimization. Check out our WordPress with Memcached article. 

Another great tool to analyze your WordPress performance is the Query Monitor plugin. 
It enables debugging of database queries, PHP errors, hooks and actions, block editor blocks, enqueued scripts and stylesheets, HTTP API calls, and more.

Sometimes the reason for high CPU usage could be the so called Bad Bots. Bad bots are any bot that hit your website at no benefit to you. These bots consume server resources especially if they hit your website or wp-login page excessively.

One of the great plugins lately is Wordfence and using this plugin you can easily view and block any of those bots and add an extra layer of security to your WordPress along the way.
Wordfence includes an endpoint firewall and malware scanner that were built from the ground up to protect WordPress.

Please check the official WordPress optimization instructions page as well.