Here are step-by-step instructions on how to move your emails from the previous hosting provider:

Option 1: Works in all cases (does not require assistance from your current/old provider)

Set up an IMAP account for each of your mailboxes, using a mail client like Outlook, Thunderbird, etc. 

If you are not sure, ask your old hosting provider what the IP of the IMAP mail server you need to connect to is.

Detailed information on how to set up a POP3 account could be found in the email related articles.

Step 1: Download all your emails locally (including all the folders that you might have, like Sent, Draft, etc.) to your computer using the IMAP accounts.

Step 2: Update the domain name servers (if you haven”t done it yet) to the ones listed in the Hosted Domains section of your hosting Control Panel. 

Step 3: Create all the mailboxes that you will be using via the Email Manager section of the Control Panel.

Step 4: You will now have to create IMAP accounts in your mail client for each of the mailboxes. Please note that the previously created IMAP accounts must remain – do not delete them yet!

Step 5: Once you have the two IMAP accounts for each mailbox, just drag and drop all the messages and folders from the IMAP account with the old hosting provider to the new one. This way you will upload all the emails from your computer to our mail server. 

Option 2 – May requires assistance from your current/old provider

Step 1: Check with your old hosting provider if you can have access to the /mail/ directory. There should be folders for each of your email accounts that you have to download to your computer.

Step 2: Create all the mailboxes that you will be using from the Email Manager section of your Control Panel.

Step 3: Upload all mailbox folders to your hosting account with us, using FTP. The folders could be uploaded directly to the /www/ directory.
Each of your mailbox folders (e.g. mail@my-best-domain.com) should contain the following sub-folders: “cur” and “new”.

Step 4: Go to the File Manager section of the hosting Control Panel and navigate to the directory which contains the uploaded folders from the old hosting provider. 

Copy all the files as follows:
– from /www/uploaded-mail/mail@my-best-domain.com/cur/ to /mail/mail@my-best-domain.com/cur/
– from /www/uploaded-mail/mail@my-best-domain.com/new/ to /mail/mail@my-best-domain.com/new/

If you experience problems – check if /mail/mail@my-best-domain.com/ and the subfolders have permissions 755.

Log into the mailbox and see if the messages were copied successfully.

Repeat the steps for each of your mailboxes.